Module One: Getting Started
Module Two: Understanding Anger
- The Cycle of Anger
- Understanding Fight or Flight
- Common Myths About Anger
Module Three: Do's and Don'ts
- Unhelpful Ways of Dealing with Anger
- Helpful Ways of Dealing with Anger
Module Four: Gaining Control
- A Word of Warning
- Using Coping Thoughts
- Using Relaxation Techniques
- Blowing off Some Steam
Module Five: Separate the People from the Problem
- Objective vs. Subjective Language
- Identifying the Problem
- Using "I" Messages
Module Six: Working on the Problem
- Using Constructive Disagreement
- Negotiation Tips
- Building Consensus
- Identifying Solutions
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Module Seven: Solving the Problem
- Choosing a Solution
- Making a Plan
- Getting it Done
Module Eight: A Personal Plan
- Understanding Hot Buttons
- Identifying Your Hot Buttons
- A Personal Anger Log
Module Nine: The Triple A Approach
Module Ten: Dealing with Angry People
- Understanding the Energy Curve
- De-Escalation Techniques
- When to Back Away and What To Do Next
Module Eleven: Pulling it All Together
- Process Overview
- Putting it Into Action
Module Twelve: Wrapping Up
- Words from the Wise
- Review of Parking Lot
- Lessons Learned
- Completion of Action Plans and Evaluations
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