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Module One: Getting Started
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
Module Two: What is Emotional Intelligence
Self Management
Self Awareness
Self Regulation
Self Motivation
Empathy
Module Three: Four Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions
Module Four: Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Module Five: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It"s Not What You Say, It"s How You Say It
Module Six: Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language.
Module Seven: Tools to Regulate Your Emotions
Seeing the Other Side
Self Management and Self Awareness
Giving in Without Giving Up
Module Eight: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Module Nine: Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Module Ten: Business Practices (II)
Optimism
Pessimism
The Balance Between Optimism & Pessimism
Module Eleven: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
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